On Fri, Jan 1, 2021 at 2:47 PM laurakid <laurakid7@yahoo.com> wrote:
I would tell him that he could think of it as an old answering machine. If it fills up, he can’t get any more messages. However, once he deletes them he can continue to get new messages but the old ones are gone.
I forgot to mention that he is a retired "computer guy", but his knowledge is very "vintage", so it will be hard to explain to him because he thinks he understand more than he does. I don't think he understands how is iPhone sends, receives and stores messages.
I wonder if he is “leaving” the conversation without deleting it because he doesn’t want to lose the thread? Or perhaps he is deleting his messaging app and reinstalling?
As far as I know he is simply deleting the conversation and nothing else.
Perhaps he has messages backed up on his cloud? Maybe he needs to work with that. I have had to stop backing up my messages because I
My best idea is that his messages are stored on his iCloud and never deleted and it keeps re-downloading again and again.
refuse to pay for a new cloud storage plan. It could be that every time he puts the thread back it restores the one on the cloud? Maybe he needs to manage that storage and either make sure messages are deleted from cloud or just turn of auto backup?
I think so.
Explaining things in terms as non-technically as possible should help. That is how I used to help people at Apple Store. Like talk about putting things in the actual trash and making sure it is picked up.... etc.
I would like to get some actual website as proof that shows how it really works.
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On Friday, January 1, 2021, 2:37 PM, Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
OK. So I'm in a family group text chat (SMS) since Covid-19 started and there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation.
1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening?
Also he doesn't want to get a new phone because he can't afford it.
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783