Rich, congrats on your H11 purchase, sorry to hear about the shipping problems but thanks for describing them in this discussion group. The subject of packing is significant to me, and you've provided a cautionary tale. I spend a lot of time and effort in packing stuff I sell, and I go to great pains to explain to my customers why that's necessary. Some number of them simply don't understand what packing is about, or seem to have awareness of how fragile some vintage computers can be. That's especially true for old CRT monitors, more so for color CRT monitors - their plastic cases just crumble under stress. Rich, would you mind giving some further information about the packing if you can, privately or in public reply? Did the seller pack themselves, or did the seller ask a shipping service to pack? And can you give some idea of how little packing material there was? A simple metric would be the thickness of any styrofoam between chassis and box, if it was "peanuts" or solid styrofoam, etc. Some may think these are boring, nit-picky questions. Rich would likely disagree that it's a boring subject. I'm trying to learn from his experience. herb -- Herbert R. Johnson, New Jersey USA http://www.retrotechnology.com OR .net