OT / APC AP9617 UPS network card reset
Will be deploying multiple AP9617 UPS network cards at ISEC (the dish antenna site up the road) as wrap-up items on the bucket list They are currently set to an unknown static IP. If necessary, can wire shark the Ethernet connection and pick up the IP address using the MAC that is on the card itself. Anyone have a reset procedure that actually works? Martin
You should, in theory, be able to run "arp -n" on a machine on the same lan segment to get a table of IP vs MAC for all the machines that have said anything on that lan segment. Taken from a box on my network: arp -n Address HWtype HWaddress Flags Mask Iface 192.168.27.201 ether 34:23:87:d2:48:1f C eth0 192.168.27.216 ether 00:01:c0:03:51:be C eth0 192.168.27.72 ether 84:0d:8e:8c:e3:14 C eth0 192.168.27.26 ether e8:40:f2:ac:45:64 C eth0 192.168.27.133 ether 3c:71:bf:26:64:55 C eth0 Bill Dudley This email is free of malware because I run Linux. On Sun, Jan 14, 2024 at 12:06 PM Martin A. Flynn via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
Will be deploying multiple AP9617 UPS network cards at ISEC (the dish antenna site up the road) as wrap-up items on the bucket list
They are currently set to an unknown static IP. If necessary, can wire shark the Ethernet connection and pick up the IP address using the MAC that is on the card itself.
Anyone have a reset procedure that actually works?
Martin
I would try to re-configure via the UPS’s serial port first. Default username and password are usually apc / apc . -- Jameel Akari
On Jan 14, 2024, at 12:48 PM, William Dudley via vcf-midatlantic <vcf-midatlantic@lists.vcfed.org> wrote:
You should, in theory, be able to run "arp -n" on a machine on the same lan segment to get a table of IP vs MAC for all the machines that have said anything on that lan segment.
Taken from a box on my network:
arp -n Address HWtype HWaddress Flags Mask Iface 192.168.27.201 ether 34:23:87:d2:48:1f C eth0 192.168.27.216 ether 00:01:c0:03:51:be C eth0 192.168.27.72 ether 84:0d:8e:8c:e3:14 C eth0 192.168.27.26 ether e8:40:f2:ac:45:64 C eth0 192.168.27.133 ether 3c:71:bf:26:64:55 C eth0
Bill Dudley
This email is free of malware because I run Linux.
On Sun, Jan 14, 2024 at 12:06 PM Martin A. Flynn via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
Will be deploying multiple AP9617 UPS network cards at ISEC (the dish antenna site up the road) as wrap-up items on the bucket list
They are currently set to an unknown static IP. If necessary, can wire shark the Ethernet connection and pick up the IP address using the MAC that is on the card itself.
Anyone have a reset procedure that actually works?
Martin
The AP9617 card does not have a separate serial Interface and the pass-thru serial port on the SUA2200RMXL3U does not respond to the factory defaults.... On 1/14/2024 3:18 PM, Jameel akari via vcf-midatlantic wrote:
I would try to re-configure via the UPS’s serial port first. Default username and password are usually apc / apc .
Be aware you may need a goofy cable. I had to make one up when resetting the management card in my old SmartUPS 1000RM after the original card died. Thanks, Jonathan On Sunday, January 14th, 2024 at 15:25, Martin A. Flynn via vcf-midatlantic <vcf-midatlantic@lists.vcfed.org> wrote:
The AP9617 card does not have a separate serial Interface and the pass-thru serial port on the SUA2200RMXL3U does not respond to the factory defaults....
On 1/14/2024 3:18 PM, Jameel akari via vcf-midatlantic wrote:
I would try to re-configure via the UPS’s serial port first. Default username and password are usually apc / apc .
Using the factory DE-9 cable APC SKU 940-0024E on the UPS pass through port, Connecting with a Toughbook (real serial port, 2400 bps, 8 data bits, no parity, 1 stop bit, and no flow control). Ordered CR2032 coin cells on the off chance they are depleted from sitting on the shelf. Martin On 1/14/2024 3:36 PM, Jonathan Chapman via vcf-midatlantic wrote:
Be aware you may need a goofy cable. I had to make one up when resetting the management card in my old SmartUPS 1000RM after the original card died.
On Sunday, January 14th, 2024 at 15:25, Martin A. Flynn via vcf-midatlantic<vcf-midatlantic@lists.vcfed.org> wrote:
The AP9617 card does not have a separate serial Interface and the pass-thru serial port on the SUA2200RMXL3U does not respond to the factory defaults....
On 1/14/2024 3:18 PM, Jameel akari via vcf-midatlantic wrote:
I would try to re-configure via the UPS’s serial port first. Default username and password are usually apc / apc .
Resolution: Fix was doing a processor reset in the SUA2200RMXL3U and swapping the batteries on the 9617 card. Cable and software are in the makerspace in case anyone from VCF runs into the same issue. Martin On 1/14/2024 3:45 PM, Martin A. Flynn wrote:
Using the factory DE-9 cable APC SKU 940-0024E on the UPS pass through port,
Connecting with a Toughbook (real serial port, 2400 bps, 8 data bits, no parity, 1 stop bit, and no flow control).
Ordered CR2032 coin cells on the off chance they are depleted from sitting on the shelf.
Martin
On 1/14/2024 3:36 PM, Jonathan Chapman via vcf-midatlantic wrote:
Be aware you may need a goofy cable. I had to make one up when resetting the management card in my old SmartUPS 1000RM after the original card died.
On Sunday, January 14th, 2024 at 15:25, Martin A. Flynn via vcf-midatlantic<vcf-midatlantic@lists.vcfed.org> wrote:
The AP9617 card does not have a separate serial Interface and the pass-thru serial port on the SUA2200RMXL3U does not respond to the factory defaults....
On 1/14/2024 3:18 PM, Jameel akari via vcf-midatlantic wrote:
I would try to re-configure via the UPS’s serial port first. Default username and password are usually apc / apc .
After a bit of searching, I found the following forum thread - https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/Unable-to-factory... After a bit of reading, I distilled the following – With the APC AP9617 card installed in the UPS. Power on the UPS. (Also, you can install the AP9617 into a powered-on/running UPS) Using an APC 940-1524 or APC 940-1524c serial cable, connect a computer with a serial port running a terminal emulation program to the serial port on the UPS. (A ‘regular/standard’ serial will not work,it will probably just cause the UPS to reset or shutdown or exhibit some other unwanted behavior.) :-( IF you want to try to ‘roll your own’ 940-1524c ‘look-alike’ serial cable, I found the following website with diagrams – https://networkupstools.org/cables.html Set the terminal program to 2400-8-N-1 and press ENTER several times – you should see a ‘logon’ prompt. If not, try 9600-8-N-1 or other combinations until you have a response. Once you have communication with the UPS - 1) Press the reset button on the AP9617 2) Wait about 1 second until the status LEDs flash repeatedly amber/green 3) Press the reset button again (at this point the card re-cycles, turns off and turns back on) 4) In the terminal program, press the ENTER key repeatedly until you get the ‘logon’ prompt 5) ID/PW 'should be' - apc/apc Once this works - you should be able to set the network parameters as desired from the serial connection and then be able to continue management via ethernet. Hope this helps -- --Rick-- On Sun, Jan 14, 2024 at 3:19 PM Jameel akari via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
I would try to re-configure via the UPS’s serial port first. Default username and password are usually apc / apc . -- Jameel Akari
On Jan 14, 2024, at 12:48 PM, William Dudley via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
You should, in theory, be able to run "arp -n" on a machine on the same lan segment to get a table of IP vs MAC for all the machines that have said anything on that lan segment.
Taken from a box on my network:
arp -n Address HWtype HWaddress Flags Mask Iface 192.168.27.201 ether 34:23:87:d2:48:1f C eth0 192.168.27.216 ether 00:01:c0:03:51:be C eth0 192.168.27.72 ether 84:0d:8e:8c:e3:14 C eth0 192.168.27.26 ether e8:40:f2:ac:45:64 C eth0 192.168.27.133 ether 3c:71:bf:26:64:55 C eth0
Bill Dudley
This email is free of malware because I run Linux.
On Sun, Jan 14, 2024 at 12:06 PM Martin A. Flynn via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
Will be deploying multiple AP9617 UPS network cards at ISEC (the dish antenna site up the road) as wrap-up items on the bucket list
They are currently set to an unknown static IP. If necessary, can wire shark the Ethernet connection and pick up the IP address using the MAC that is on the card itself.
Anyone have a reset procedure that actually works?
Martin
participants (5)
-
Jameel akari -
Jonathan Chapman -
Martin A. Flynn -
R. A. DuBrava -
William Dudley