OT: Locked out of group chat on iPhone 6
OK. So I'm in a family group text chat (SMS) since Covid-19 started and there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation. 1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening? Also he doesn't want to get a new phone because he can't afford it. -- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
I would tell him that he could think of it as an old answering machine. If it fills up, he can’t get any more messages. However, once he deletes them he can continue to get new messages but the old ones are gone. I wonder if he is “leaving” the conversation without deleting it because he doesn’t want to lose the thread? Or perhaps he is deleting his messaging app and reinstalling? Perhaps he has messages backed up on his cloud? Maybe he needs to work with that. I have had to stop backing up my messages because I refuse to pay for a new cloud storage plan. It could be that every time he puts the thread back it restores the one on the cloud? Maybe he needs to manage that storage and either make sure messages are deleted from cloud or just turn of auto backup? Explaining things in terms as non-technically as possible should help. That is how I used to help people at Apple Store. Like talk about putting things in the actual trash and making sure it is picked up.... etc. Sent from Yahoo Mail for iPhone On Friday, January 1, 2021, 2:37 PM, Jeffrey Brace via vcf-midatlantic <vcf-midatlantic@lists.vcfed.org> wrote: OK. So I'm in a family group text chat (SMS) since Covid-19 started and there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation. 1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening? Also he doesn't want to get a new phone because he can't afford it. -- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
On Fri, Jan 1, 2021 at 2:47 PM laurakid <laurakid7@yahoo.com> wrote:
I would tell him that he could think of it as an old answering machine. If it fills up, he can’t get any more messages. However, once he deletes them he can continue to get new messages but the old ones are gone.
I forgot to mention that he is a retired "computer guy", but his knowledge is very "vintage", so it will be hard to explain to him because he thinks he understand more than he does. I don't think he understands how is iPhone sends, receives and stores messages.
I wonder if he is “leaving” the conversation without deleting it because he doesn’t want to lose the thread? Or perhaps he is deleting his messaging app and reinstalling?
As far as I know he is simply deleting the conversation and nothing else.
Perhaps he has messages backed up on his cloud? Maybe he needs to work with that. I have had to stop backing up my messages because I
My best idea is that his messages are stored on his iCloud and never deleted and it keeps re-downloading again and again.
refuse to pay for a new cloud storage plan. It could be that every time he puts the thread back it restores the one on the cloud? Maybe he needs to manage that storage and either make sure messages are deleted from cloud or just turn of auto backup?
I think so.
Explaining things in terms as non-technically as possible should help. That is how I used to help people at Apple Store. Like talk about putting things in the actual trash and making sure it is picked up.... etc.
I would like to get some actual website as proof that shows how it really works.
Sent from Yahoo Mail for iPhone <https://overview.mail.yahoo.com/?.src=iOS>
On Friday, January 1, 2021, 2:37 PM, Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
OK. So I'm in a family group text chat (SMS) since Covid-19 started and there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation.
1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening?
Also he doesn't want to get a new phone because he can't afford it.
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
Does the conversation have a lot of pictures or videos in it? If it’s just text, and his phone has 3gb of available space it should be fine. If the group text has a lot of pictures / videos, I could see it having problems with a phone that’s full. -J On Fri, Jan 1, 2021 at 11:37 AM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
OK. So I'm in a family group text chat (SMS) since Covid-19 started and there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation.
1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening?
Also he doesn't want to get a new phone because he can't afford it.
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- Jason Perkins 313 355 0085 Sent from my iPhone
On Fri, Jan 1, 2021 at 4:09 PM Jason Perkins via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
Does the conversation have a lot of pictures or videos in it?
If it’s just text, and his phone has 3gb of available space it should be fine. If the group text has a lot of pictures / videos, I could see it having problems with a phone that’s full.
Mostly texts, but we do post pictures and videos to the chat. He's the only one who has the problem. But I wouldn't think that there are 3GB of pictures and videos and texts that would fill up in less than a week.
-J
On Fri, Jan 1, 2021 at 11:37 AM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
OK. So I'm in a family group text chat (SMS) since Covid-19 started and there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation.
1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening?
Also he doesn't want to get a new phone because he can't afford it.
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- Jason Perkins 313 355 0085 Sent from my iPhone
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
I find a cold reset does wonders for idiosyncratic problems like that. On Fri, Jan 1, 2021 at 4:41 PM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
On Fri, Jan 1, 2021 at 4:09 PM Jason Perkins via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
Does the conversation have a lot of pictures or videos in it?
If it’s just text, and his phone has 3gb of available space it should be fine. If the group text has a lot of pictures / videos, I could see it having problems with a phone that’s full.
Mostly texts, but we do post pictures and videos to the chat. He's the only one who has the problem. But I wouldn't think that there are 3GB of pictures and videos and texts that would fill up in less than a week.
-J
On Fri, Jan 1, 2021 at 11:37 AM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
OK. So I'm in a family group text chat (SMS) since Covid-19 started and there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims
that
his phone fills up with 3 GB of messages when everyone doesn't delete the conversation.
1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening?
Also he doesn't want to get a new phone because he can't afford it.
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- Jason Perkins 313 355 0085 Sent from my iPhone
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
1. For iPhone 6: 2. Press and hold down the iPhone's *Sleep/Wake button* on the right side of the handset. 3. With the *Sleep/Wake button* still held down, press and hold the *Home button* on the front of the handset. 4. Continue to hold both buttons while the display remains blank, until it comes back on with the Apple logo showing. Continue holding until the display goes blank. 5. Release the buttons then press the *Sleep/Wake* button to power the phone on. 6. Hopefully that helps. On Fri, Jan 1, 2021 at 5:45 PM Dean Notarnicola <dnotarnicola@gmail.com> wrote:
I find a cold reset does wonders for idiosyncratic problems like that.
On Fri, Jan 1, 2021 at 4:41 PM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
On Fri, Jan 1, 2021 at 4:09 PM Jason Perkins via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
Does the conversation have a lot of pictures or videos in it?
If it’s just text, and his phone has 3gb of available space it should be fine. If the group text has a lot of pictures / videos, I could see it having problems with a phone that’s full.
Mostly texts, but we do post pictures and videos to the chat. He's the only one who has the problem. But I wouldn't think that there are 3GB of pictures and videos and texts that would fill up in less than a week.
-J
On Fri, Jan 1, 2021 at 11:37 AM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
OK. So I'm in a family group text chat (SMS) since Covid-19 started
and
there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation.
1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening?
Also he doesn't want to get a new phone because he can't afford it.
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- Jason Perkins 313 355 0085 Sent from my iPhone
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
On Fri, Jan 1, 2021 at 5:45 PM Dean Notarnicola <dnotarnicola@gmail.com> wrote:
I find a cold reset does wonders for idiosyncratic problems like that.
Thanks! That's a good suggestion. Easily done.
On Fri, Jan 1, 2021 at 4:41 PM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
On Fri, Jan 1, 2021 at 4:09 PM Jason Perkins via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
Does the conversation have a lot of pictures or videos in it?
If it’s just text, and his phone has 3gb of available space it should be fine. If the group text has a lot of pictures / videos, I could see it having problems with a phone that’s full.
Mostly texts, but we do post pictures and videos to the chat. He's the only one who has the problem. But I wouldn't think that there are 3GB of pictures and videos and texts that would fill up in less than a week.
-J
On Fri, Jan 1, 2021 at 11:37 AM Jeffrey Brace via vcf-midatlantic < vcf-midatlantic@lists.vcfed.org> wrote:
OK. So I'm in a family group text chat (SMS) since Covid-19 started
and
there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free storage. So after a certain time he is "locked out" of the group conversation and doesn't receive any conversations from the group chat. His belief is that everyone needs to delete the conversation from their phones to get back into the group chat. So he believes that after everyone deletes the conversation, then he will get a flood of conversations again. This seems to happened, but I believe that it is a coincidence. He claims that his phone fills up with 3 GB of messages when everyone doesn't delete the conversation.
1) How can I explain to him that this is not how smart phones work? 2) How can I troubleshoot the *real* problem so that it doesn't keep happening?
Also he doesn't want to get a new phone because he can't afford it.
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- Jason Perkins 313 355 0085 Sent from my iPhone
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
-- ========================================= Jeff Brace Vice President & Board Member Vintage Computer Festival East Show-runner Vintage Computer Federation is a 501c3 charity http://www.vcfed.org/ jeffrey@vcfed.org cell: 732-759-1783
participants (4)
-
Dean Notarnicola -
Jason Perkins -
Jeffrey Brace -
laurakid