[vcf-midatlantic] OT: Locked out of group chat on iPhone 6

[Jeffrey Brace]

On Fri, Jan 1, 2021 at 2:47 PM laurakid <laurakid7 at yahoo.com> wrote:

> I would tell him that he could think of it as an old answering machine.
> If it fills up, he can’t get any more messages.  However, once he deletes
> them he can continue to get new messages but the old ones are gone.
>

I forgot to mention that he is a retired "computer guy", but his knowledge
is very "vintage", so it will be hard to explain to him because he thinks
he understand more than he does.  I don't think he understands how is
iPhone sends, receives and stores messages.


> I wonder if he is “leaving” the conversation without deleting it because
> he doesn’t want to lose the thread?  Or perhaps he is deleting his
> messaging app and reinstalling?
>

As far as I know he is simply deleting the conversation and nothing else.


>
> Perhaps he has messages backed up on his cloud?  Maybe he needs to work
> with that.  I have had to stop backing up my messages because I
>

My best idea is that his messages are stored on his iCloud and never
deleted and it keeps re-downloading again and again.


> refuse to pay for a new cloud storage plan.  It could be that every time
> he puts the thread back it restores the one on the cloud?   Maybe he needs
> to manage that storage and either make sure messages are deleted from cloud
> or just turn of auto backup?
>

I think so.


>
> Explaining things in terms as non-technically as possible should help.
> That is how I used to help people at Apple Store.  Like talk about putting
> things in the actual trash and making sure it is picked up.... etc.
>

I would like to get some actual website as proof that shows how it really
works.


>
>
>
>
> Sent from Yahoo Mail for iPhone
> <https://overview.mail.yahoo.com/?.src=iOS>
>
> On Friday, January 1, 2021, 2:37 PM, Jeffrey Brace via vcf-midatlantic <
> vcf-midatlantic at lists.vcfed.org> wrote:
>
> OK. So I'm in a family group text chat (SMS) since Covid-19 started and
> there are 14 people in the chat. My uncle has an iPhone 6 and 3 GB of free
> storage. So after a certain time he is "locked out" of the group
> conversation and doesn't receive any conversations from the group chat. His
> belief is that everyone needs to delete the conversation from their phones
> to get back into the group chat. So he believes that after everyone deletes
> the conversation, then he will get a flood of conversations again. This
> seems to happened, but I believe that it is a coincidence. He claims that
> his phone fills up with 3 GB of messages when everyone doesn't delete the
> conversation.
>
> 1) How can I explain to him that this is not how smart phones work?
> 2) How can I troubleshoot the *real* problem so that it doesn't
> keep happening?
>
> Also he doesn't want to get a new phone because he can't afford it.
>
> --
> =========================================
> Jeff Brace
> Vice President & Board Member
> Vintage Computer Festival East Show-runner
> Vintage Computer Federation is a 501c3 charity
> http://www.vcfed.org/
> jeffrey at vcfed.org
> cell: 732-759-1783
>
>

-- 
=========================================
Jeff Brace
Vice President & Board Member
Vintage Computer Festival East Show-runner
Vintage Computer Federation is a 501c3 charity
http://www.vcfed.org/
jeffrey at vcfed.org
cell: 732-759-1783